Please consider that we provide audio visual equipment rentals and professional services. Our refund policy can be requested 14 days before an event. In those cases we return 100% of the rental.
The cancellation or rescheduling of equipment rented for an event between seven (7) and fourteen (14) days before the delivery date will be made with an administrative fee of $50.00. Cancellations requested within 1 to 6 days prior to the delivery date will be charged a cancellation fee of 50% of the invoice. Keep in mind that cancellation of an event during the most requested dates, such as Christmas and New Year’s holidays, has a 50% fee regardless of how many days in advance the cancellation is made. The difference will be refunded to the customer.
Refunds to customers who made a payment for a service without calling us to verify available dates and times have a 14-business-day return policy, but we will charge $50 processing fee.
Professional services charged per hour or where a person performed a task are exempt from being refunded or returned, this includes:
- Video editing, website development, technical support or help desk
- Audio or video tapes duplication. CD, DVD, VHS tape, audio cassette.
- VHS or cassette tapes repair.
In the above cases, please refer to our job guarantee instead.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 3 days.