ACSP (Apple Certified Support Professional) – What is ACSP?

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What is ACSP (Apple Certified Support Professional)? Definition

Apple Certified Support Professional (ACSP) certification verifies the ability to perform troubleshooting and repair of Macintosh desktop systems, such as iMac and Power Mac G5.

ACSP was formerly named Apple Certified Help Desk Specialist (ACHDS), this certification is helpful if you want to work as a technician in an Apple Authorized service facility. Apple requires that anyone doing repair work in a service center holds an Apple certification.

This certification addresses the technical skills needed by a Mac OS X specialist who works on a help desk or otherwise assists Mac OS X users with technical issues.

How to become an Apple Certified Support Professional (ACSP)?

The ACSP certification requires passing the OS X Support Essentials exam that tests core OS X troubleshooting.

ACSP certification exams emphasize identifying and resolving common OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

The ACSP certification is an excellent starting point for IT professionals. It demonstrates a solid understanding of how to work with and troubleshoot Mac OS X.

Cost: The exam costs approximately $150.

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